Certified Hardware Asset Management Professional (CHAMP)
ServiceNow
HAM Pro Training
Master ServiceNow HAM Pro. Optimize Every Hardware Asset.
Limited Batch • 20% Discount
₹36,000
Next Executive Cohort Starts in 6 Days
- Tailored Learning Experience
- Expert-Led Training
- Lifetime Valid Certification with 2 Exam Attempts
- Real Use Case & Exercise
- Mock Tests to Ace the Exam in One Go!
Duration
90 Days
Level
Beginner to Intermediate
Mode
Live Online/Classroom
Language
English/Hindi
Course Overview
What you will get in this training
OptimITnow’s ServiceNow Hardware Asset Management (HAM) Pro Training equips learners with practical knowledge to manage hardware assets efficiently throughout their lifecycle. Through platform-focused learning and real-world scenarios, you will explore asset discovery, normalization, inventory management, stockrooms, and lifecycle automation. Understand how to maintain accurate asset records, track hardware movements, and improve asset visibility across the organization. Learn to support compliance, optimize hardware utilization, and make informed decisions using reports and dashboards.
The training also introduces HAM Pro workflows and best practices for integrating hardware asset management into IT operations.
Key Learning Outcomes
By the end of this training, participants will be able to
Key Learning Outcomes
- Understand ServiceNow HAM Pro fundamentals and core capabilities.
- Manage hardware assets across procurement, deployment, maintenance, and retirement.
- Learn asset discovery, normalization, and inventory tracking.
- Explore stockroom management and hardware transfer workflows.
- Improve asset data accuracy, compliance, and reporting.
- Apply hardware asset management best practices to practical business scenarios.
Course Curriculum
A structured learning path to build practical skills in ServiceNow HAM Pro.
1
Module 1: Introduction to Hardware Asset Management
Overview
Understand the fundamentals of IT Asset Management and the role of ServiceNow HAM Pro in managing hardware assets throughout their lifecycle.
Learning Focus
- ITAM and HAM fundamentals, terminology, and business objectives.
- Hardware asset lifecycle stages and best practices.
- ServiceNow HAM capabilities, application navigation, roles, and workspace overview.
- HAM Pro capabilities compared with core asset management.
2
Module 2: Asset Data, CMDB and Hardware Normalization
Overview
Learn how accurate hardware data supports asset visibility, reporting, lifecycle decisions, and configuration management.
Learning Focus
- Understand hardware asset records, hardware model records, and configuration items (CIs).
- Explore asset-to-CI relationships and data synchronization.
- Understand hardware discovery and the role of the CMDB.
- Learn hardware model normalization using manufacturer, product, and model information.
- Identify and resolve common normalization and data-quality issues.
3
Module 3: Hardware Inventory and Stock Management
Overview
Explore how ServiceNow supports hardware inventory, stockroom operations, asset receiving, and the movement of hardware across locations.
Learning Focus
- Create and manage hardware asset and consumable records.
- Understand stockrooms, inventory quantities, and stock transfers.
- Explore transfer orders and stock management rules.
- Understand asset receiving and inventory audits.
- Review stock availability and asset allocation processes.
4
Module 4: Hardware Asset Lifecycle and Automation
Overview
Understand how hardware assets are managed from request and procurement through deployment, maintenance, refresh, return, and retirement.
Learning Focus
- Understand hardware requests and asset onboarding.
- Explore asset tasks such as deployment, swapping, and retirement.
- Learn about bulk stock orders and stock replenishment.
- Understand loaner assets, reservations, and hardware refresh processes.
- Explore disposal workflows, return merchandise authorization (RMA), and lifecycle automation.
5
Module 5: Operational Integration, Procurement and Data Quality
Overview
Learn how asset management connects with procurement, service requests, operational workflows, and data maintenance processes.
Learning Focus
- Understand the relationship between hardware requests, product catalogs, and procurement.
- Explore purchase orders and asset receiving workflows.
- Learn the fundamentals of importing asset data and using transform maps.
- Understand asset audits, data verification, and data-quality practices.
- Explore relevant mobile asset management capabilities.
6
Module 6: Hardware Contracts and Asset Financials
Overview
Understand how hardware contracts, warranties, financial information, and asset lifecycle costs contribute to effective asset governance.
Learning Focus
- Understand hardware contract records and lifecycle management.
- Review contract dates, renewals, and relevant financial information.
- Learn the fundamentals of asset depreciation and fixed-asset concepts.
- Understand total cost of ownership (TCO) and asset cost tracking.
- Explore how lifecycle and financial data support asset planning.
7
Module 7: HAM Workspace, Reports and Final Practical Review
Overview
Bring together the main HAM Pro concepts to understand asset performance, identify data issues, and support operational reporting and decision-making.
Learning Focus
- Navigate the Hardware Asset Manager Workspace.
- Understand available dashboards, asset views, and reporting capabilities.
- Review asset inventory, lifecycle status, and normalization results.
- Identify opportunities to improve data accuracy and asset utilization.
- Review key concepts through practical scenarios and a final knowledge assessment.
TARGET AUDIENCE
Who Should Enroll in This Course?
Professionals responsible for tracking hardware assets, managing inventory, and optimizing asset utilization throughout the lifecycle.
Professionals looking to expand their ServiceNow knowledge through hardware asset workflows, platform configuration, automation, and reporting.
Teams involved in hardware provisioning, asset discovery, stockroom management, device deployment, and retirement processes.
Practitioners who want to strengthen their understanding of hardware asset records, configuration items, data accuracy, and hardware model normalization.
Beginners and career changers interested in developing foundational knowledge of Hardware Asset Management and pursuing opportunities in IT asset management.
Professionals seeking to improve their understanding of hardware asset lifecycle processes, operational workflows, inventory controls, and asset reporting in ServiceNow.
Practical Learning
Hands-on Labs & Practical Exercises
Strengthen your ServiceNow HAM Pro skills through guided labs, practical assignments, and real-world scenarios. Learn to manage hardware assets, maintain accurate asset data, streamline lifecycle workflows, and use reporting to support effective IT asset management.
Explore HAM Pro concepts and practise managing hardware asset records, models, and essential asset management workflows.
Practice managing stockrooms, hardware inventory, consumables, stock transfers, and asset records to improve inventory visibility.
Learn how asset records, configuration items (CIs), discovery data, and hardware model normalization help maintain consistent, reliable data.
Work through practical scenarios covering asset deployment, lifecycle automation, retirement, and related hardware asset processes.
Explore hardware asset reports and dashboards to review inventory information, track assets, and support data-informed decisions.
Apply your learning through practical exercises involving asset imports, procurement, stock management, contract records, and asset retirement.
Our Leadership
Our Experts at a OptimITnow
Meet the experts driving innovation, delivering results, and shaping the future of IT Asset Management, Cloud, AI, and technology solutions.
AMAR DEEP KUMAR
ITAM Technical & Solution Architect
IT Asset Management Solution Architect
Result-oriented IAITAM Certified IT Asset Manager, ServiceNow and Flexera Certified SAM Operations Consultant, and PRINCE2® Practitioner with 20+ years of experience across MIS, HAM, SAM, IT Asset & Configuration Management, Procurement, and SAP Software License Compliance & Governance.
Tools: Flexera FNMS/Data Platform, ServiceNow SAM Pro, ServiceNow, CA IT Asset Manager, HP Asset Manager, and Advanced Excel.
Vineet sharma
SAM : Flexera / Flexera on Architect
Software Asset Management Solution Architect for Flexera One
Result-oriented Flexera Certified SAM Solution Architect with 20+ years of experience in IT Asset Management, Software Asset Management (SAM), and software license compliance and governance. Experienced as a Flexera One SAM Solution Consultant and IT Asset Management Solution Architect, delivering SAM strategy, solution design, implementation, optimization, compliance, and governance initiatives.
Tools: Flexera One / FNMS and Advanced Excel.
Nitesh Kumar
Enterprise AI Architect | ML Specialist
Enterprise AI Architect | Edge Intelligence & Deep Learning, ML Specialist
As an AI & ML Domain Expert with over 12 years of professional experience , I specialize in transforming advanced, cutting-edge AI research into highly optimized, real-world production systems. My career spans impactful roles at top-tier global technology leaders and institutions, including Qualcomm, Samsung Research, NCS Singapore, DMU UK and NTU Singapore
Expertise: Deep Learning, Audio/Speech AI, Computer Vision, Transformers, and Edge Intelligence.
CERTIFICATION & ASSESSMENT
Certification & Assessment
Validate your skills through structured assessments and strengthen your knowledge of ServiceNow HAM Pro with practical learning, certification preparation and performance evaluation.
Receive an OptimITnow Course Completion Certificate upon successfully completing the training program and meeting the defined course requirements.
Build knowledge of relevant ServiceNow Hardware Asset Management concepts, platform capabilities, hardware asset lifecycle workflows, and recommended learning resources to support your certification preparation.
Evaluate your understanding through module-wise quizzes, hardware asset lifecycle scenarios, hands-on exercises, and a final assessment covering asset receiving, stockroom management, asset transfers, maintenance, refresh planning, and retirement.
CAREER OPPORTUNITIES
Build a Rewarding Career with ServiceNow HAM Pro
COURSE FAQs
Frequently Asked Questions
Find answers about our ServiceNow HAM Pro training, certification and assessments.
How Do I Register?
Register Your Interest by clicking on this link: Register Now
Who is the ideal audience for the CHAMP Certification?
This Certification includes IT asset managers, IT service managers, IT procurement managers, IT finance managers, IT operations managers, and anyone else responsible for managing IT assets and IT services in an organization.
What are the job prospects for CHAMP Certification?
The job prospects for individuals with CHAMP Certification are quite promising, as organizations are increasingly recognizing the importance of effective IT asset management in achieving their business goals. Job opportunities for IT asset managers, IT service managers, IT procurement managers, IT finance managers, and IT operations managers are expected to grow in the coming years.
How long is CHAMP Certification valid for?
With ITAM EduTech certifications, you only need to obtain them once, as they have a lifetime validity and do not require renewal or any renewal fees.
What CHAMP Certification and what are its benefits?
The Certified Hardware Asset Professional (CHAMP) is a certification designed for professionals involved in managing and overseeing an organization’s hardware assets. This certification focuses on the best practices, processes, and tools used for tracking, managing, and maintaining hardware assets throughout their lifecycle. The CHAMP certification is particularly beneficial for IT asset managers, hardware asset managers, and procurement specialists who play key roles in managing the physical infrastructure of an organization.
Key Aspects of the CHAMP Certification
Hardware Asset Management (HAM) Knowledge:
- CHAMP professionals are trained in the full lifecycle management of hardware assets. This includes procurement, deployment, tracking, maintenance, and eventual disposal or recycling of hardware.
- They must have a strong understanding of asset lifecycle management, ensuring assets are tracked and maintained efficiently.
Best Practices and Frameworks:
- The certification covers industry standards and best practices related to asset management, including how to adhere to policies and comply with regulatory requirements.
- It includes frameworks like ITIL (Information Technology Infrastructure Library), which is widely adopted for managing IT services and assets.
Asset Auditing and Optimization:
- CHAMPs learn how to audit hardware assets to ensure proper allocation and usage.
- The certification also emphasizes optimizing hardware usage and reducing waste, helping organizations save costs and improve asset performance.
Risk and Compliance Management:
- This certification teaches professionals how to manage risks associated with hardware assets, such as data security risks, equipment malfunctions, and regulatory compliance issues related to hardware disposal.
Tool and Technology Usage:
- CHAMP professionals are familiar with various asset management tools and technologies, such as IT asset management software (e.g., ServiceNow, Ivanti, and others), which help track and manage hardware assets efficiently.
Benefits of Becoming a Certified Hardware Asset Professional
Career Advancement:
- With the increasing reliance on technology in businesses, organizations need professionals to ensure that their hardware assets are properly managed. The CHAMP certification helps demonstrate expertise in this area, leading to career advancement opportunities.
Cost Efficiency:
- A certified professional can help organizations streamline their hardware management, optimizing asset usage, reducing waste, and lowering overall costs.
Industry Recognition:
- The CHAMP certification is a recognized credential in the IT asset management and hardware management industries, which can set certified professionals apart from their peers.
Increased Organizational Efficiency:
- By ensuring hardware assets are tracked, managed, and disposed of efficiently, organizations can avoid operational disruptions caused by outdated or malfunctioning hardware.
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